Thank you for shopping at Pure Menstrual Cup.

Thank you for choosing our menstrual cup product. We strive to provide our customers with high-quality and reliable products to enhance their menstrual care experience. Please read our refund and returns policy carefully before making a purchase.

Definitions

For the purposes of this Return and Refund Policy:

Refund Policy:

Due to the intimate and hygienic nature of menstrual cups, we cannot accept returns, exchanges, or provide refunds once the product has been purchased and used. We prioritize the health and safety of our customers, and it is essential to maintain the highest standards of hygiene and product integrity. Therefore, all sales are final, and we do not offer refunds once the product has been shipped.

Cancellation Policy:

If you wish to cancel your order, you may do so within 24 hours of placing the order. Cancellation requests made after this time frame cannot be accommodated as we strive to process orders promptly to ensure timely delivery.

To request a cancellation within the specified time frame, please contact our customer service team via email at pure@menstrualcup.ie or by phone at (+353) 085 127 97 31. Please provide your order number and reason for cancellation. We will confirm the cancellation and process any applicable refunds if the cancellation request is made within the stipulated 24-hour period.

Defective or Damaged Products:

If you receive a defective or damaged menstrual cup, please contact our customer service team within seven (7) days of receiving the product. We will work with you to resolve the issue and provide a replacement if necessary.

To report a defective or damaged product, please contact us via email at pure@menstrualcup.ie or by phone at (+353) 085 127 97 31. Provide your order number, a description of the issue, and any relevant photographs. We will assist you in resolving the matter promptly.

We appreciate your understanding and cooperation regarding our refund and returns policy. If you have any questions or concerns, please feel free to reach out to our customer service team, and we will be happy to assist you.

Thank you for being our valued customer.

Sincerely,

Pure Menstrual Cup

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: pure@menstrualcup.ie